Babbla
Team chat in wp-admin, with an assistant that answers from WooCommerce using tools that only read.
Egenverk Customer Hubby egenverk
Returns, withdrawals and complaints — sorted.
Customer Hub gives customers withdrawals, returns and tracking in My Account, and your team a console with AI suggestions a person approves.
Example data
Egenverk Customer Hub is a WooCommerce plugin for withdrawals, returns and complaints. Customers withdraw per shipment and line, also as a guest, and get an instant receipt. The team gets a console with an AI assessment and draft replies from Egenverk Claims, an EU-hosted AI service included through a monthly subscription; drafts are never sent by themselves.
WP 6.2+WooCommerce 7.0+PHP 7.4+
What happens in WordPress
What it does, in plain words
Withdrawal function
Per shipment and line with quantity, signed in or as a guest. A receipt is sent at once.
Complaints
A multi-step flow with attachments (JPG, PNG, WEBP, PDF) stored protected.
AI suggestions through Egenverk Claims, you send
An assessment and draft reply in the console. "Use as reply" fills it in — you send.
Returns and tracking
Return booking through a carrier adapter, a tracking timeline in My Account.
Audit log
Status from requested to refunded, in an append-only log.
Return analysis
Reason per product over 30, 90 and 365 days.
From withdrawal to refund
Customers withdraw per shipment and line in My Account, also as a guest, and get an instant receipt. Complaints are received through a multi-step flow with attachments.
In the console the team sees the case with an AI assessment and a draft reply from Egenverk Claims. The draft is never sent by itself: "Use as reply" fills in the box, and you read, edit and send.
| Status | Means |
|---|---|
| Requested | The customer withdrew or complained |
| Return booked | A return shipment is booked through a carrier adapter |
| Received | The goods are received |
| Refunded | The case is closed |
Every status change lands in an append-only audit log. Customer Hub helps you meet the requirements; you remain responsible for your store's compliance.
What it looks like in the admin
Recreated screens in the Egenverk admin kit. Example data.
Customer Hubby
WithdrawalsComplaintsReturn analysis
REK-2026-— · Rug, fringes coming off
Attachments: 3 · Reply promise 2 working days
AI assessment
Position · action · next step · risks
Draft reply
Hi! Thanks for the pictures …
Pricing
Egenverk Claims comes with Customer Hub as a monthly subscription.
Preliminary prices
Start
Up to 20 cases per month
995 kr/month excl. VAT
- 20 cases/month; the cap warns at 80 % and never blocks
- AI assessment, draft replies and chat
- Runs in the EU, no case content stored
- Cancel anytime
Standard
Up to 100 cases per month
2,995 kr/month excl. VAT
- 100 cases/month; the cap warns at 80 % and never blocks
- AI assessment, draft replies and chat
- Runs in the EU, no case content stored
- Cancel anytime
Volume
More than 100 cases per month
Quote
- Own case volume and token budget
- Agency or several stores
- The service runs in the EU
- A person always sends the reply
Prices are preliminary and may change before launch.
Questions
What is Egenverk Claims?
The AI service Customer Hub uses for complaints and withdrawals: assessment, draft replies and chat in the console. It is included through a monthly subscription and runs in the EU.
Does the AI send replies to the customer?
No. The draft is shown to you. "Use as reply" fills in the reply box; you read, edit and send.
What is a case?
A complaint or a withdrawal case. It is counted once, no matter how many follow-up questions or new drafts you make.
What happens if we go over the cap?
The cap warns at 80 % and never blocks.
Do you guarantee that we follow the law?
No. Customer Hub helps you meet the withdrawal-function requirements; you remain responsible for your store's compliance.
Works well with
Lagom
Cleans the database, slims wp-admin and warns when requests run away. Shows counts before anything is deleted.
Pre-release
Sluice MCP
Let AI agents into WordPress and WooCommerce with scopes, a log, undo and human approval.